Collins Management SMS Privacy Policy

Effective Date: [Insert Date]

Collins Management (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you register for and participate in our SMS messaging program.

1. Information We Collect

When you register for SMS notifications, we may collect:

  • Your mobile phone number

  • Your name, email address, or property association information (if provided during registration)

  • Message activity (such as delivery and response status)

We do not collect sensitive personal information through the SMS program.

2. How We Use Your Information

We use the information collected through SMS registration for the following purposes:

  • To deliver community announcements, reminders, and other HOA-related updates

  • To provide important alerts regarding association operations or emergencies

  • To manage your participation in the SMS program and respond to inquiries

3. Information Sharing

We do not sell, rent, or trade your personal information. Your information may only be shared with:

  • Service providers who assist with SMS delivery (under strict confidentiality obligations)

  • As required by law, regulation, or legal process

4. Your Choices

  • Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message.

  • Help: You may reply HELP to receive assistance or contact us directly at [insert phone/email].

  • Consent: By registering, you consent to receive SMS messages from Collins Management related to your HOA. Message and data rates may apply.

5. Data Retention & Security

We retain your phone number and related information only as long as needed to provide the SMS service. We use reasonable security measures to protect your information from unauthorized access, use, or disclosure.

6. Children’s Privacy

Our SMS service is intended for adult homeowners and residents. We do not knowingly collect information from children under 13.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or our SMS program, please contact us:

Collins Management Company
500 Alfred Nobel Dr. Suite 250 Hercules, CA 94547
(800) 557-5179
info@collins-mgmt.com

Collins Management SMS Terms & Conditions

Effective Date: [Insert Date]

These SMS Terms & Conditions (“Terms”) govern your participation in Collins Management’s SMS messaging program (“Program”). By registering for the Program, you agree to these Terms.

1. Program Description

The SMS Program provides homeowners and residents with important community updates, reminders, alerts, and other notices related to association management.

2. Consent to Receive Messages

By registering, you consent to receive recurring SMS messages from Collins Management at the mobile number you provide. Message frequency may vary depending on association activities. Message and data rates may apply.

3. Opt-Out Instructions

You may opt out of the Program at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message, and no further messages will be sent to your number unless you re-enroll.

4. Help Instructions

If you need assistance, reply HELP to any message or contact us directly at [Insert Phone Number/Email].

5. Eligibility

The Program is available only to homeowners and residents associated with a community managed by Collins Management. By participating, you represent that you are the account holder or authorized user of the mobile number you provide.

6. Privacy

Your participation in the Program is also governed by our [SMS Privacy Policy]([link or reference]). We do not sell or share your phone number with third parties for marketing purposes.

7. Limitations of Liability

  • Delivery of SMS messages is subject to your wireless carrier’s network availability. Collins Management is not liable for delayed or undelivered messages.

  • You are responsible for any charges assessed by your mobile carrier for SMS participation.

8. Termination of Service

We may suspend or terminate your access to the Program at any time, without notice, if we believe you are violating these Terms or if the Program is discontinued.

9. Changes to Terms

We may update these Terms from time to time. Any changes will become effective upon posting with an updated effective date. Your continued participation in the Program constitutes acceptance of any changes.

10. Contact Us

For questions about these Terms or the SMS Program, please contact us:

Collins Management Company
500 Alfred Nobel Dr. Suite 250 Hercules, CA 94547
(800) 557-5179
info@collins-mgmt.com