# Privacy Policy

Last Updated: June 2026

Collins Management Company is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at [collins-mgmt.com](https://www.collins-mgmt.com), submit a form, use our homeowner portal, or otherwise interact with our services.

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1. Information We Collect

We collect information in several ways, depending on how you interact with us:

Information you provide directly:

- Contact information — name, email address, phone number, mailing address

- Inquiry and proposal details — information submitted through our contact or proposal request forms

- Homeowner portal credentials — login information managed through our third-party portal provider, CincWebAxis

- Vendor registration information — business name, contact details, licensing, and insurance information submitted through the VIVE vendor management system

- Payment information — billing details processed through AvidXchange (we do not store payment card numbers directly)

- Job application information — name, contact details, resume, and other employment-related information submitted via Airtable

Information collected automatically:

- Usage and analytics data — pages visited, time spent on site, referring URLs, browser type, and device information, collected through Google Analytics and Squarespace's built-in analytics

- Cookies and similar technologies — see the Cookies section below

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2. How We Use Your Information

We use the information we collect to:

- Respond to inquiries and provide HOA management services

- Process proposals, contracts, and vendor registrations

- Facilitate homeowner portal access and account management

- Process payments and maintain financial records

- Communicate updates, announcements, and service-related information

- Review and process employment applications

- Improve our website and understand how visitors use it

- Comply with applicable laws and legal obligations

- Protect the security and integrity of our services

3. Third-Party Services

We work with the following third-party service providers, each of which has its own privacy practices:

| Service | Purpose |

| Squarespace | Website hosting and content management |

| Google Analytics | Website traffic and usage analytics |

| CincWebAxis | Homeowner portal and resident account management |

| AvidXchange | Payment processing and accounts payable |

| VIVE | Vendor registration and management |

| Airtable | Job application intake |

| Google Forms | Feedback and survey collection |

We encourage you to review the privacy policies of these providers, as their handling of your data is governed by their own terms.

4. How We Share Your Information

We do not sell your personal information. We do not trade or rent your data to third parties for marketing purposes.

We may share your information only in the following limited circumstances:

- With service providers — We share data with the third-party platforms listed above solely to deliver our services. These providers are contractually obligated to protect your information.

- With HOA boards — Homeowner information may be shared with the relevant HOA board of directors as part of our management services and as permitted under the governing documents of your association.

- For legal compliance — We may disclose information if required by law, regulation, court order, or to protect the rights, safety, or property of Collins Management, our clients, or the public.

- Business transfers — In the unlikely event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

5. California Residents — Your CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information:

- Right to Know — You may request a summary of the categories and specific pieces of personal information we have collected about you, as well as how it is used and with whom it is shared.

- Right to Delete — You may request that we delete personal information we have collected from you, subject to certain legal exceptions.

- Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

- Right to Opt Out of Sale — You have the right to opt out of the sale of your personal information. As noted above, we do not sell personal information, so this right does not currently apply.

To submit a request, please contact us using the information in the Contact Us section below. We will respond within 45 days as required by law.

6. Cookies and Analytics

Our website uses cookies — small text files stored on your device — to support website functionality and analyze traffic. Specifically:

- Squarespace uses cookies to operate the website and track aggregate visitor behavior.

- Google Analytics uses cookies to collect anonymized data about how visitors navigate our site. You can opt out of Google Analytics tracking by installing the [Google Analytics Opt-Out Browser Add-on](https://tools.google.com/dlpage/gaoptout).

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect certain website features.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our third-party service providers maintain their own security controls appropriate to their services.

No method of transmission over the internet or electronic storage is completely secure. While we work diligently to protect your data, we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

For questions about this Privacy Policy, to exercise your California privacy rights, or to submit a data request, please contact us:

Collins Management Company‍ ‍

500 Alfred Nobel Drive, Suite 250

Hercules, CA 94547

Email: [info@collins-mgmt.com](mailto:info@collins-mgmt.com)

Phone: (800) 557-5179

Website: [collins-mgmt.com](https://www.collins-mgmt.com)