The following is a list of responsibilities and tasks we perform as a Full Service Manager. Whether you require our assistance in all, or maybe only a few of the following services, we can custom tailor a management package that makes sense for your community.

The management of community associations is often an involved and complex process. So involved that it is difficult to merely list all of the services we offer. Upon request we would be happy to better describe our range of services over the phone or in person.

Until such time we have a chance to meet, please peruse the following list of offered services. Many of the services listed are common to most management companies, what is uncommon is our commitment to the best quality and service available to you today.

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Collins Management Company was founded in 1989 with the purpose of providing premium customer service to Homeowner Associations. After two decades in business, our purpose has not changed. Today, we are a growing company with most of our new business coming from personal references. Although Collins Management Company is family owned, much of its success is attributable to its dedicated team of managers and employees, each playing a critical role in providing our customers the superior service they deserve. We strive to ensure that our entire staff has an intimate knowledge of your community. With the help of our extended team of contractors, accountants, attorneys and other professionals, Collins Management Company has become a company synonymous with responsiveness and service. As we begin our third decade in business, we are confident in our ability to build upon the foundation we have worked so hard to establish.

Collins Management ownership and staff take customer service seriously. You may be seeking a management change because of deficiencies with your current management firm’s customer service. The following are a few of the things that make us stand out among our competitors:

1. When calling our offices during normal business hours or when calling the after hours emergency line, homeowners can expect knowledgeable and courteous help from a person, not a recorder.
2. When leaving a voice mail message is necessary, expect a same day response if the message is left by noon. All other calls will be returned within 24 hours.
3. E-mail is the preferred method of communication among many homeowners, vendors and Board members. Expect prompt response to all email correspondence.
4. Office accessibility – Homeowners, Vendors and Board members are welcomed and encouraged to drop by our office as needed. With our office conveniently located just off I-80 in Hercules, owners can drop by to purchase keys or remotes, get account information, or review Association documents.
5. Emergency Response – Emergency phone calls will be returned within 20 minutes - 24 hours a day, 7 days a week.

Our in-house accounting department uses current computer technology to provide timely, comprehensive and understandable monthly financial statements, complete with budget comparisons and reconciled bank statements that detail the exact financial position of your Association. We are happy to provide extra training to directors so that the board fully understands the Association’s financial picture. Checks for the Association’s bills are prepared on a monthly basis for signature by the Board of Directors. Collins Management never has the ability to sign checks or transfer funds without Board approval. It is your money and you are in control.

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Our staff monitors homeowner assessment payments. We utilize a payment coupon method where owners submit their monthly payments directly to the bank for deposit into the Association’s checking account. This “lockbox” method provides immediate processing of member payments and allows the Association the opportunity to take advantage of the various services offered by the bank. Close attention is given to individual accounts to see that payments are timely and consistent.

Upon request, owners will be mailed monthly statements instead of payment coupons. We encourage aggressive collection of delinquent assessments in accordance with the Association’s CC&Rs and the mandates of the State of California. If applicable, notices are sent to owners whose payments are late and to those whose accounts are up to 90 days delinquent. After 90 days, Collins Management Company will serve as a liaison between the Association and the Association’s collection service.

Unlike most of our competition, we never claim a portion of your late fees. The Association keeps late fees paid by delinquent homeowners, not Collins Management. Lost late fees are a hidden cost for many communities, costing them thousands of dollars every year.

Collins Management’s custom association websites greatly improve communication between Collins Management Company, Board members and homeowners. Homeowners are able to check their statements, communicate with managers & Board members, submit and track maintenance requests, download minutes, documents, forms and much more. Further, Associations can send targeted electronic communications to quickly disseminate information to the right people. Our clients save money by reduced mail costs for homeowners who request communications electronically.
Website Instructions
Homeowner Login

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Insurance is often one of the greatest single expenses for a community association. By working with top rated insurance companies and leveraging our growing number of clients, we have negotiated deals to pass on great savings to Collins Management clients. For many of our clients, the savings will be thousands of dollars each year with improved coverage!

All California managers are required by California State Law to disclose to their clients if they are (or if they are not) certified managers. We are proud to announce that all of our managers are certified! So that we stay constantly abreast of new developments in the common interest development industry, all managers regularly attend continuing education programs and seminars as well as take an active role in the industry. Collins Management Company is a member in good standing of the Community Association Institute (CAI) and the Executive Council of Homeowners (ECHO). In addition, our senior managers hold and maintain the PCAM®, (Professional Community Association Manager), CCAM®, (Certified Community Association Manager), CMCA (Certified Manager of Community Associations), and AMS (Association Management Specialist) professional designations. All managers are required to hold and maintain a CCAM®, (Certified Community Association Manager).

Common Interest Developments with fewer than fifty members often struggle to meet maintenance, insurance and administrative obligations while paying for professional management. Management companies are unable to offer significantly reduced prices to smaller Associations due to a workload often equal to that of a medium sized development of 50 - 100 units.
Many Boards have therefore opted for self-management, resulting in overworked (and under-appreciated) directors. Often Boards are unaware of the extensive and complex host of federal and state laws, requirements, and disclosures that every Association, of any size, must make annually. Too often, this can lead to an insolvent Association and diminished property values.
Accordingly, we offer a Financial Management Package that many small communities have found more in line with their restricted financial resources.

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